By completing your reservation you agree to terms below. By doing so you are authorizing Pacific Car rentals to process any cancellation/No-show fees on the card you have supplied for the booking

Rental Requirements:

Renter (Credit-card holder) Must be present in the office at the time of pick up with the following documents:

  • Valid driver’s license or valid government photo ID matching the name on Credit card.
  • If renter does not have a valid driver’s License then a person(s) with a valid license which they authorize to drive.
  • Major credit card which fulfills the requirements outlined in Credit card section below.Credit-card:

Requirements-

  • A valid major credit card(attached to bank account); Visa, MasterCard or American Express present in office with cardholder. We require to authorize the credit card for every rental (with min $500+ available)
  • Debit-Credits that are issued from any country other than Canada can be accepted as a major credit card.

Payment:

We still require a major credit card with available funds for authorization on top of the rental amount(Min 500+) depending on rental class & drivers details. Payment for the rental can be made by Debit, Cash, travel card or prepaid cards or major credit cards ( MasterCard, Visa, American Express). Contact us directly for more information.

Additional Driver(s):

We require any and all additional drivers license prior to them driving the rental vehicle. Additional fee of $10 per each day will apply for each driver(s) above the age of 25 listed on the rental contract (amount may vary depending on rental length). Any drivers that are not authorized by the company, who drive the vehicle will result in voiding any and all insurance coverage’s through the rental company.

Underage age:

  • An extra surcharge will apply to each driver from the ages 21-25 listed on the rental contract. (Daily fee varies with vehicle class).
  • Drivers between 19-21 will have a surcharge along with being restricted to certain class vehicles.

Contact us directly for more information.
Licenses:

  • Valid driver’s license which is printed in English or accompanied with a translation or Foreign driving permit.
  • We accept novice(N) license for rentals. There is no additional fee as long as the driver is over 25.
  • We can accept a learner’s license as long as the requirements of the license are followed. (Only for road-testing rentals)

Loss Damage waiver:

**This waiver does not include damages to the undercarriage, tires/ rims/wheels, glass or Convertible tops**
Renters may purchase a Loss Damage Waiver (LDW) that reduces the renter’s financial liability to a minimum amount for loss or damage to the Rental vehicle as long as the renter complies with the terms and conditions of the rental agreement.

  • Cost of LDW, for each full or partial rental day, may vary by vehicle class and rate.
  • You should check to see if you have coverage for damage to the rental vehicle through your personal insurance or credit card, and if it is satisfactory for your needs as it may have restrictions or limits (eg. size or value of the vehicle, length of rental etc.). And could affect your personal auto insurance premium.
  • Deductible amount varies on class of vehicle and each driver(s) criteria.

Rates:

Prices are based on daily, weekly or monthly rates. **We do not calculate rates at a prorated weekly or monthly rate if returned early** If the rental vehicle is returned earlier than the date shown on the rental contract, a different rate may apply (extra day charge) if no prior notice is given.

Pick up and Return times:

Vehicles are reserved out based on reservation pick up and return times. Please note if you show up later than the reserved pick up time, you may still be required to return the vehicle for the original return time.

Drop Box:

Our office has an key drop box for the convenience of customers. Please note* if the keys are put into the key box and the rental vehicle is left in the parking, the renter is responsible for the vehicle until a Pacific Car Rentals agent has inspected the vehicle during our business hours.

Fuel Policy:

The rental rate does not include the cost of fuel. The vehicle must be returned with the specified fuel type for that vehicle; and the amount of fuel equal to that at the time of commencement of the rental. If the vehicle is returned with less fuel the difference will be charged at a rate which includes a service component, unless prior arrangements have been made and noted. The company does not reimburse for over fueling the vehicle.

Cancellation policy:

(Days of notice are doubled for bookings during Holidays)

Each class of vehicle has a different policy for cancellations along with fees. Customers that do cancel must receive a confirmation of the cancellation via email.

Special requested vehicles or large length reservations may require more notice, please contact us directly to confirm.

These policies may not always apply to reservations. Call us directly for current policies.

Economy, Compact, Intermediate, Full-size Cars; Require a minimum of 48 hours notice from reservations pick up date, to cancel a booking without a fee.

Cancellation charges:

(100% of rental rate will be charged during holidays + days required doubled)
0-2 days from the pick up date, 100% of the rental rate may be charged
Intermediate Suv;Require a minimum of 7 days notice from reservations pick up date, to cancel a booking without a fee.

Cancellation charges:

(100% of rental rate will be charged during holidays + days required doubled)
0-7 days from the pick up date, 100% of the rental rate may be charged.

Midsize Suv, Full-size Suvs & Minivans; Require a minimum of 14 days notice from reservations pick up date, to cancel a booking without a fee.

Cancellation charges: (100% of rental rate will be charged during holidays + days required doubled)

0-14 days from the pick up date, 100% of the rental rate maybe charged
Sport Car/Convertibles , Luxury Cars & Luxury Suvs classes; Require a minimum of 14 days notice from the reservations pick up date, to cancel a booking without a fee.

Cancellation charges: (100% of rental rate will be charged during holidays + days required doubled)

0-14 days from the pick up date, 100% of the rental rate will be charge
15 Passengers vans; Require a minimum of 30 days notice from the reservations pick up date, to cancel a booking without a fee.

Cancellation charges:

(100% of rental rate will be charged during holidays + days required doubled)
0-30 days from the pick up date, 100% of the rental rate will be charged

No Show:

Customers that fail to show up for reservations will charged for 100% of the full rental amount.

Making Changes:

Making changes to a reservation pickup/Return dates & times within the cancellation period below may result in a fee or you may still be charged for original reservation dates or the rental rates may change.